This month’s cover story looks at the role technology is playing at Republic Bank driving financial inclusion for the Caribbean and beyond…
Welcome to the latest issue of Interface magazine!
Republic Bank: Building a Digital Bank
Trinidad’s Republic Bank has been serving customers via its branches for over 185 years and now serves 16 different countries across the Caribbean and beyond. It’s “a regional bank with a growing global reach,” explains Group Chief Information & Digital Transformation Officer, Houston Ross. His team is building a digital bank during a Year of Delivery and Accountability (YODA). “It’s easy to be overwhelmed with the ideas of what’s possible so it’s up to our team to channel its work in the right direction for the bank. We’ve been aiming to facilitate a shift from project to product – the traditional project mindset is stop/start. But when we talk about digitalisation it’s a journey that never ends. And product is the vehicle to make sure we’re continuously improving.
“We’ve had success with initiatives like our Endcash digital wallet – which now features more than 1,000 merchants and over 10,000 customers successfully onboarded. This is our digital pathway and we have to change minds in terms of going beyond the challenges to achieve what’s possible with the right frameworks, tools and processes for our people to serve our customers.”
Carrefour: Bridging the linguistic divide with technology
Zoe Bordelon, Global L&D Lead at Carrefour, digs deep into the company’s desire to bring better communication to its staff and customers through the magic of language-learning.
“We needed to give our team a way to learn languages and improve their communication…We work closely with the different countries to make sure we’re all aligned for the group roadmap, while also supporting them in delivering our initiatives to employees.”
Glovo: Cybersecurity as a business enabler
We speak with Glovo’s Head of Security, Rafael Di Bari, on managing a global business-wide transformation to make Cybersecurity a business enabler at the leading Spanish tech platform connecting users across 23 countries with a range of on-demand services.
“At Glovo aim to create a robust security framework that adapts to emerging threats and aligns with our strategic business objectives.”
