Interface issue 71 is live!

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Sanofi: Supporting the World’s Health Through Data

This month’s cover story spotlights Sanofi, one of the world’s largest pharmaceutical companies. For an organisation that puts the end-user – the patient – first, this requires an unwavering focus on R&D and continuous improvement. For the sake of the world’s health; every patient counts. So, when opportunities arose to improve services through data and advanced technology like AI, Sanofi brought in experts to steer and develop the journey.

Snehal Patel, Head of Global Data and AI Platform, takes a deep dive with Interface… “These innovations have fundamentally transformed Sanofi’s data and AI value chain,” says Patel. “It’s enabled scalable and efficient development across the organisation. We now have a far more agile development environment that supports the broader AI initiatives at Sanofi.”

Langham Hospitality Group: Cybersecurity Underpinning Guest Excellence

Anson Cho, Director of Information Security & Data Protection at Langham Hospitality Group, discusses the pandemic’s silver lining and the development of a proprietary matrix to embed security into the heart of operational excellence.

“Our strategy wasn’t about over-engineering our systems to match the spend of a global financial institution; it was about increasing our defensive maturity so we are never an easy mark,” says Cho. “In cybersecurity, you want to ensure your barriers are sophisticated enough that attackers move on. We focus on staying ahead of the curve and continuously evolving so that our security posture remains a formidable deterrent.”

FNB: Redefining Data Science in Commercial Banking

Yudhvir Seetharam, Chief Analytics Officer at South Africa’s First National Bank (FNB) on a data science journey characterised by curiosity, culture and the drive for a competitive edge.

“Ours is a holistic approach focusing on the customer,” he explains. “Understanding the context of each customer journey and then using that context so that when we interact with you, we’re able to drive the right conversation with the right customer, at the right time, through the right channel and for the right reason. These ‘five rights’ make our interactions with clients more impactful than a spray and pray approach.”

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