Kelvin Moore, CISO & Acting Deputy CIO, on a successful cyber transformation journey at the US Small Business Administration driven by federal agency collaboration

This month’s cover story celebrates a successful cyber transformation journey driven by federal agency collaboration.

Welcome to the latest issue of Interface magazine!

Read the latest issue here!

In this month’s issue…

US Small Business Administration: Evolving with Technology

Kelvin Moore, CISO & Acting Deputy CIO, reveals a successful cyber transformation journey at the US Small Business Administration driven by federal agency collaboration. Moore is tasked with securing a platform that offers support for small businesses and entrepreneurs. “It’s my team’s mission to ensure cybersecurity across the agency from an operational perspective and in turn guarantee the security of the programs that support our constituents.”

NAB Private Wealth: Comprehensive, integrated, and relationship-led

NAB (National Australia Bank) Private Wealth’s Michael Saadie and Mike Allen share a vision for comprehensive, integrated wealth management enabled by technology but driven by people. We learn more… “To achieve efficiency and simplification, we’ve consolidated all wealth operations under one channel,” Saadie explains. “Previously, JBWere, nabtrade, and our investment advisors operated independently. Now, we’ve brought these teams together and integrated them end-to-end. This means our operations team provides core capabilities serving all distribution channels.”

The AA: Driving growth with a powerful legacy

Nick Edwards, Group CDO at The AA, talks about the organisation’s incredible technology transformation and how these changes directly benefit its customers. “2024 has been a milestone year for the business, marking the completion of the first phase of the future growth strategy we’ve been focused on since the appointment of our new CEO, Jakob Pfaudler,” he explains. Revenues have grown by over 20%, allowing The AA to drive customer growth. “All of this has been delivered by our refreshed management team,” Edwards continues. “It reflects the strength of our people across the business and the broader cultural transformation of The AA in the last three years.”

Piedmont Healthcare: Data-driven progress

We first spoke with Piedmont Healthcare’s Mark Jackson in the winter of 2022. Since then, the scope of his role at the healthcare provider has expanded considerably. Now its Chief Data Officer (CDO), Jackson has overseen a reorg of his 45-strong team. “I take a lot of pride in efficiency,” he reveals. “I think it’s the key component of our success. Everybody experiences failure. What I want us to do is have the ability to fail quickly and get to working solutions faster because I believe in this way, we can deliver a lot of value with a small and nimble team.”

Nuffield Health: Agile digital transformation

When we talk about incredible digital transformations in Interface Magazine, it’s really only a snapshot of an organisation. In reality, this kind of digital transformation is an ongoing process with no end. When we spoke to Jacqs Harper and Dave Ankers from Nuffield Health in 2022, they had a few things in mind to keep them busy as the charity’s big change evolved.

However, as this transformation evolved, an explosion of change happened in so many directions. Far more than the organisation’s technology team intended. Harper (who leads Technology at Nuffield Health), Ankers (IT Strategy & Delivery Director), and Mark Howard (Head of Technology Engineering) have followed up over 18 months after the initial interview to really dig into all the exciting things that have changed since then, and expand on all of Nuffield Health’s ambitious plans.

Also in this issue, we round up the top events in tech; get advice from Bayezian on how to avoid the risks associated with jailbreaking LLMs and speak with iGTB CEO Manish Maakan about leadership in the FinTech space. And to keep up to date with the latest insights and developments in this space check out our new launch, FinTech Strategy.

Enjoy the issue!

  • Digital Strategy

It’s clear that technology is evolving across every business, allowing companies to become more productive and efficient. Computer systems, such…

It’s clear that technology is evolving across every business, allowing companies to become more productive and efficient.

Computer systems, such as CRMs and warehouse management systems, can help you plan out your workload as efficiently as possible to increase productivity of staff, while analytics allow you to judge what updates are needed and when.

Bodysuits

It was announced in 2017 that line workers in the plant would pilot exoskeleton suits — wearable technology that can help support a worker’s arms while they undergo tasks above their heads. Ford’s Michigan plant is also using innovative technological developments to help its workforce. These suits can also be adjusted to support different weights, depending on the wearer’s needs.

While such suits were more likely to appear on the big screen in movies such as Iron Man just a few years ago, the creation is having positive feedback from its users in the real life world.

Printing techniques

In any manufacturing company, human error can be extremely costly. That’s where 3D printing can come into play. While it’s still early days for the technology, digital printing has the potential to have a massive impact on practicality. It’s expected that this invention will transform nearly every industry as it changes how manufacturers will do business and will impact material costs, the traditional assembly line and product pricing strategies.

They are particularly handy as automated printers, like those used by Voodoo Manufacturing, don’t need to be manned anymore and can continue working 24 hours a day. The use of robotics isn’t aimed at replacing humans, but more so making employees’ jobs easier.

Drones

Drones can impact a company massively, saving almost 12 hours on each inspection and reducing the time it takes to check the equipment from 12 hours to 12 minutes. Not only can drones provide a quick and thorough inspection, but they eliminate the health and safety risk of someone needing to scale up to 150 feet to look at gantries. They have started to use drones to help perform risky inspections on the factory’s equipment in it’s Dagenham engine plant. The company is benefitting massively,

Another advantage of drones is that they are particularly good at providing the company with video and still footage that can be stored to allow the plant to compare its findings over a period of time to monitor any changes or patterns that are noticeable. This has become an indispensable tool for the factory, with the drones greatly improving productivity and efficiency.

What does the future have in store?

The process of quality control can’t be too reliable, as faulty parts may well be produced in a batch and slip through after the checks. That’s why the ever-improving embedded metrology will continue to help manufacturers produce a better product. This quick and convenient solution is a lot more accurate and requires little human interference.

This process can traditionally be a very time-consuming and expensive project. There would be randomly selected machine-made parts that would be individually tested, and if they passed the test, the batch it came from would be validated.

To summarise, it’s anticipated that this human aspect can be removed completely, with technology helping to provide a fully integrated and fully automated form of quality control. While some of the public are concerned that jobs will be lost as it keeps progressing, it can only be a good thing for manufacturing companies as it continues to help improve productivity and efficiency. It will be interesting to see what we welcome to factories next! Technology is continuing to amaze us in all walks of life.

The automotive industry is no different, either, taking advantage of new inventions. It’s not only our cars that are benefitting from technological advances, though — the manufacturing industry is, too. Lookers, who offer a variety of cars such as the used Ford C Max, are an example of this too!