Our cover story this month focuses on the work of Gregg Aldana and his team. The Global Area Vice President, Creator Workflows Specialist Solution Consulting at ServiceNow, reveals how a disruptive approach to technology can drive innovation. “We were inspired by our customers – they were the ones who started tapping into our underlying platform to build their own custom applications and workflows.”
Welcome to the latest issue of Interface magazine!
Welcome to a world of possibilities where technology meets business at the interface of change…
ServiceNow: Tech disruption delivering change
Gregg Aldana, Global Area Vice President, Creator Workflows Specialist Solution Consulting at ServiceNow, on how a disruptive approach to technology can drive innovation. “We were inspired by our customers – they were the ones who started tapping into our underlying platform to build their own custom applications and workflows.”
Harry Reid International Airport: A technology transformation journey
Chief Information Technology Officer Rishma M. Khimji on the digital transformation journey delivering seamless passenger experiences to millions of travellers at one of America’s busiest airports. “We have multiple large projects planned to build that next baseline for Harry Reid International Airport. We’re moving up our levels of service, our redundancy, our recovery and our protective services to truly be a technology focused forward-looking airport.”
CBA: A new dawn of digital adoption for business banking
At the Commonwealth Bank of Australia (CBA), Michael Vacy-Lyle, Group Executive for Business, is driving the renaissance for business banking with a wave of digital development at Australia’s largest bank. “Our goal is utilising our data assets to differentiate CBA and completely change the way our business customers see their bank.”
Telia: Scaling for tomorrow
Telia‘s Cloud & IT Infrastructure leader Kai Viljanen on scaling and future-proofing a tech transformation. “IT businesses in recent years are starting to move even faster with customer demands. It’s extremely important to keep improving time-to-market. There’s increasing demand for IT organisations to offer more services with reduced costs. Telia’s top management released our new strategy and IT transformation initiative around four years ago. We’ve been working on it ever since.”
Peavey Industries: Adapting ecommerce to customer needs
Peavey Technology & Ecommerce leader Shaun Guthrie on keeping the customer at the heart of business transformation. “If you’re going to bury your head in the sand with old technology, you won’t survive the up cycles.”
CNA: A cultural revolution empowering transformation
Rizwan Jan, CIO of CNA Corporation, on prioritising the significance of fostering cultural shifts while navigating business transformation and addressing cyber risk. “We’re promoting a culture with a security-first mindset where every employee understands their role in safeguarding our data and our systems.”
Virginia ABC: IT freedom through strategic partnership
CIO Paul Williams on Virginia ABC‘s transformation, the process of becoming independent, and how businesses can avoid IT obsolescence. “We believe that if we can keep our customers happy with our service and delivery, we are more likely to be able to continue modernising the last few legacy systems.”
Also in this issue, we hear from Emergn CEO Alex Adamopulos on the need for a dual mindset approach in the adoption of advanced technology, round up the must attend tech events and speak with Sanofi‘s Landry Giardina, Global Head of Clinical Supply Chain Operations Innovation & Technology talks data-driven performance, resilience, and operational excellence.
Dan Brightmore, Editor
- Digital Strategy
