Author

Dan Brightmore

Published

8 August 2024

Estimated Read time

3Mins

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Our cover story this month focuses on the work of Chief Information Officer Simon Birch and Chief Customer & Transformation…

Our cover story this month focuses on the work of Chief Information Officer Simon Birch and Chief Customer & Transformation Officer Danielle Handley leading Bupa’s digital transformation journey across APAC and delivering a positive impact with its Connected Care strategy.

Welcome to the latest issue of Interface magazine!

Read the latest issue here!

Bupa: Connected Care

“ConnectedCare is our primary mission and we’ve been spearheading time, investment and creativity to reinvent and reinvigorate customer experiences,” says APAC CIO Simon Birch. “Delivering that ConnectedCare proposition to our customers is made possible by the collegiate focus of the organisation. Ultimately, what we’re able to achieve is supporting our most important colleagues, our healthcare practitioners working across our facilities.”

Reflecting on that transformation goal, Chief Customer & Transformation Officer Danielle Handley believes that stakeholder engagement and alignment, while building relationships across the enterprise, have been key to their early success. “We’ve found the champions within the enterprise who are going to form part of the coalition of the willing to start to lead transformation here at Bupa.”

Vodafone: Personalising Embedded Insurance

Halil Teksal, Global Head of Fintech at Vodafone, discusses disruption in insurance, personalisation, and giving customers exactly what they need at the right time. “The main thing we’re aiming for is simplicity. How can we have really easy-to-use personalised solutions? At the end of the day, that’s what customers want. When they buy a smart device, they want to buy the insurance quickly from a reliable provider. It’s important that we satisfy all of those needs.”

Young businessman writing on adhesive notes on glass partition in modern office, ideas, innovation, planning, strategy

Walden Group: Advanced technology for a healthier tomorrow

Denis Connolly, CIO of Walden Group and CEO of Walden Digital, talks about the incredible work the organisation is doing to leverage data and technology for the overall improvement of the world’s health. “We’ve created all these new initiatives just in the last year or so, moving from technology being a cost centre to being an R&D and development-focused organisation.”

Also in this issue, Samer Fouani, Head of Cyber Transformation & Identity Access Management at TAL discusses the cyber journey for colleagues and customers at one of Australia’s leading insurers; Mark Turner, Chief Commercial Officer at Pulsant, explores how medium-sized businesses can best leverage new developments in AI; Martin Hartley, Group Chief Commercial Officer of emagine, examined the role of artificial intelligence in personalising the customer experience for financial services and Marius Stäcker, CEO of ToolTime, shares his four top tips for successfully implementing new software and driving digital transformation.

Enjoy the issue!

Dan Brightmore, Editor

  • Digital Strategy

Author

Dan Brightmore

Published

12 June 2024

Estimated Read time

4Mins

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Kelvin Moore, CISO & Acting Deputy CIO, on a successful cyber transformation journey at the US Small Business Administration driven by federal agency collaboration

This month’s cover story celebrates a successful cyber transformation journey driven by federal agency collaboration.

Welcome to the latest issue of Interface magazine!

Read the latest issue here!

In this month’s issue…

US Small Business Administration: Evolving with Technology

Kelvin Moore, CISO & Acting Deputy CIO, reveals a successful cyber transformation journey at the US Small Business Administration driven by federal agency collaboration. Moore is tasked with securing a platform that offers support for small businesses and entrepreneurs. “It’s my team’s mission to ensure cybersecurity across the agency from an operational perspective and in turn guarantee the security of the programs that support our constituents.”

NAB Private Wealth: Comprehensive, integrated, and relationship-led

NAB (National Australia Bank) Private Wealth’s Michael Saadie and Mike Allen share a vision for comprehensive, integrated wealth management enabled by technology but driven by people. We learn more… “To achieve efficiency and simplification, we’ve consolidated all wealth operations under one channel,” Saadie explains. “Previously, JBWere, nabtrade, and our investment advisors operated independently. Now, we’ve brought these teams together and integrated them end-to-end. This means our operations team provides core capabilities serving all distribution channels.”

The AA: Driving growth with a powerful legacy

Nick Edwards, Group CDO at The AA, talks about the organisation’s incredible technology transformation and how these changes directly benefit its customers. “2024 has been a milestone year for the business, marking the completion of the first phase of the future growth strategy we’ve been focused on since the appointment of our new CEO, Jakob Pfaudler,” he explains. Revenues have grown by over 20%, allowing The AA to drive customer growth. “All of this has been delivered by our refreshed management team,” Edwards continues. “It reflects the strength of our people across the business and the broader cultural transformation of The AA in the last three years.”

Piedmont Healthcare: Data-driven progress

We first spoke with Piedmont Healthcare’s Mark Jackson in the winter of 2022. Since then, the scope of his role at the healthcare provider has expanded considerably. Now its Chief Data Officer (CDO), Jackson has overseen a reorg of his 45-strong team. “I take a lot of pride in efficiency,” he reveals. “I think it’s the key component of our success. Everybody experiences failure. What I want us to do is have the ability to fail quickly and get to working solutions faster because I believe in this way, we can deliver a lot of value with a small and nimble team.”

Nuffield Health: Agile digital transformation

When we talk about incredible digital transformations in Interface Magazine, it’s really only a snapshot of an organisation. In reality, this kind of digital transformation is an ongoing process with no end. When we spoke to Jacqs Harper and Dave Ankers from Nuffield Health in 2022, they had a few things in mind to keep them busy as the charity’s big change evolved.

However, as this transformation evolved, an explosion of change happened in so many directions. Far more than the organisation’s technology team intended. Harper (who leads Technology at Nuffield Health), Ankers (IT Strategy & Delivery Director), and Mark Howard (Head of Technology Engineering) have followed up over 18 months after the initial interview to really dig into all the exciting things that have changed since then, and expand on all of Nuffield Health’s ambitious plans.

Also in this issue, we round up the top events in tech; get advice from Bayezian on how to avoid the risks associated with jailbreaking LLMs and speak with iGTB CEO Manish Maakan about leadership in the FinTech space. And to keep up to date with the latest insights and developments in this space check out our new launch, FinTech Strategy.

Enjoy the issue!

  • Digital Strategy

Author

Dan Brightmore

Published

22 November 2023

Estimated Read time

4Mins

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This month’s cover story charts NAB’s journey to support SMEs with customer-centric digital solutions. Welcome to the latest issue of…

This month’s cover story charts NAB’s journey to support SMEs with customer-centric digital solutions.

Welcome to the latest issue of Interface magazine!

Interface showcases leaders at the forefront of innovation with digital technologies transforming myriad industries.

Read the latest issue here!

NAB: Reinventing Small Business Banking

A passionate advocate for diversity, inclusion and equity of opportunity, Executive GM Ana Marinkovic leads a team of 1,600+ small business experts. They lend over $1.2bn a month to Australian small businesses. National Australia Bank (NAB) plays a major role in propelling entrepreneurship across the country. Delivering better outcomes for small business owners sits at the very heart of NAB’s strategy. “Our scale and connectivity help us to tackle some of the biggest challenges facing our business and the communities we operate in,” says Ana.

TUI: Making travel plans mobile

The mobile side of TUI has never been more vital. TUI’s mobile apps were officially launched in 2013 and began as something of a proof of concept. For the entire international industry, moving from web to mobile devices was a huge shift. The initial set of apps were very skeletal and only integrated for UK and Nordic customers.

One of this year’s goals is to accelerate the native journey to make all the customer journeys native. This will further improving the customer experience. After a recent UI refresh, the app look and feel is fresh and sleek, and has plenty of exciting features for customers to enjoy. “Just in the last couple of months we’ve introduced an integration with OpenAI for a travel planner that helps you choose excursions,” Donia adds. “Seeing it grow over the years is so exciting.”

TARA Energy Services: tech fuelling growth

“Continuous improvement is woven into the fabric of the culture at TARA Energy Services,” says its proud Director of IT, Paul Parzen. “Every day, we face new challenges, both operationally in the field and strategically in the boardroom. We must make sure the organisation’s IT strategy for data management, core infrastructure, network architecture, and security is ready to meet them.”

“Some people might say, ‘wow, a pension. That sounds a little boring.’ But at the end of the day, what we do is help people retire in the best way possible and that’s a pretty good place to be.”

Those are the words of Dee McGrath, CEO of Link Group’s Retirement Solutions since May 2019. The company is a global, digitally-enabled business connecting millions of people with their pension assets – safely, securely and responsibly. 

Evara Health: Technology delivering care for all

Evara Health’s mission statement is to help people become healthy and live healthy lives, and that means all people. A lot of health organisations don’t serve everybody and their treatments aren’t available under many types of insurance. However, Evara Heath doesn’t turn anybody away. It supports the underserved and the uninsured, and patients are treated regardless of whether they can afford it. Around 25% of patients have no insurance at all, and over half are covered by Medicaid, which isn’t accepted by everyone.

Enjoy the issue!

Dan Brightmore, Editor

Author

Dan Brightmore

Published

4 October 2022

Estimated Read time

3Mins

Read in brochure format

Our cover story this month reveals how Dr Roman Salasznyk, Senior Vice President at Booz Allen Hamilton, and his team are driving innovation at the IT services specialist to deliver digital solutions supporting federal agencies in their quest to drive mission-critical programs

This month’s cover story charts how IT services specialist Booz Allen Hamilton is delivering digital solutions to support federal agencies in their quest to deliver mission-critical programs.

Welcome to the latest issue of Interface magazine!

Technology is changing lives; from banking to transport and manufacturing to healthcare, the scaling of digital transformation journeys across global industry sectors is enabling and enhancing our lives… Harnessing the power of tech, to manage everything from the evolution of our supply chains to our response to medical emergencies like COVID-19, is changing the game.

Read the latest issue here!

Booz Allen Hamilton: innovation in public health

Our cover story this month reveals how IT services specialist Booz Allen Hamilton is delivering leading edge solutions to support federal agencies in their quest to deliver mission-critical programs.

“We’ve made a concerted effort to invest and provide leading-edge capabilities to support some of our client’s most pressing public health challenges across the federal government space,” says Salasznyk. “Technology must add value, solve a business problem, and deliver measurable improvements in efficiency and effectiveness.” That efficiency is driven by over 29,000 experts around the world driving digital journeys, developing analytics insights, engineering, and cybersecurity solutions while working shoulder-to-shoulder with clients to choose the right tech to realise their vision and transform.

Nuffield Health: digital transformation for a healthier tomorrow

Nuffield Health is the UK’s largest healthcare charity (independent of the NHS) operating 37 hospitals and 114 Fitness & Wellbeing Centres. IT leaders Jacqs Harper and David Ankers describe the organisation’s incredible digital transformation and how its people-first attitude runs deep. Nuffield’s beneficiary-centric approach means “driving experiences” to be optimal and best-in-class is paramount. “What was really compelling when I joined Nuffield was how much of a difference this business can make to the nation in terms of improving its health,” says Ankers. “And equally, how we as a team can make the lives of practitioners so much easier. There’s a huge amount of value IT can add.”

Also in this issue, we hear from Celonis on why process mining can help companies stop wasting money on tech they don’t need, and we present the latest analysis from consultancy giant McKinsey’s Technology Council highlighting the development, future uses and industry effects of advanced technologies across 14 key trends.

Enjoy the issue!

Dan Brightmore, Editor