Jeevithan Muttu, GM & SVP – Device Management at Motive, on why the operators that combine network intelligence, device awareness and entitlement orchestration into a unified, real-time control framework will be positioned to capture the opportunities these network capabilities create

Networks today generate volumes of data never seen before. From broadband home Wi-Fi performance to IoT deployments and smart meters, battery health and application usage patterns, communications service providers (CSPs) now have unprecedented visibility into how their networks and connected devices are being used.

For many operators, valuable intelligence remains confined to dashboards and analytics platforms rather than shaping live service decisions. Turning network data into sustainable revenue calls for more than insight; it requires the ability to act instantly at the device and entitlement layer.

What’s clear is that access to information is no longer the constraint. The real constraint is execution, and the shift from understanding to action will define the next phase of telecoms monetisation.

From network data to commercial action

Over the past decade, CSPs have invested heavily in 5G, edge computing and advanced analytics. These investments have significantly increased network capability, yet monetisation has not progressed at the same pace.

The reason is structural. Networks can detect patterns, predict demand and analyse performance. However, unless that intelligence can be translated into immediate policy enforcement, defining who receives which service, under what conditions, and on which device, revenue opportunities remain theoretical.

Real-time device intelligence bridges this gap.

When operators can evaluate device capabilities, subscriber entitlements, and current network conditions simultaneously, they can execute services dynamically rather than statically.

Instead of analysing congestion after it affects customers, they can prioritise traffic in the moment. Instead of offering rigid plans, they can introduce usage-aware tiers, temporary performance boosts or device-specific service enhancements.

This is not about generating more telemetry. It is about operationalising the intelligence already available. Device intelligence is also used for effective root cause analysis in near real-time.

Turning network capabilities into revenue

Many of the capabilities required to unlock new revenue streams already exist within today’s networks. However, the ability to monetise them depends on translating network intelligence into real-time delivery.

5G network slicing enables guaranteed performance for enterprise workloads or premium consumer tiers. Edge analytics can identify latency-sensitive applications or location-specific congestion patterns. Open Gateway APIs, standardised by CAMARA, allow operators to expose network capabilities, such as quality-on-demand, device verification, and secure authentication, to third-party ecosystems.

Yet, none of these capabilities generates revenue without real-time entitlement validation and enforcement. Whether delivering a performance guaranteed SLA or temporary service upgrades, operators must be able to provision and enforce those entitlements instantly across the network, device and billing environments.

Real-time device intelligence enables:

  • On-demand service upgrades
  • Premium quality-of-service tiers
  • Dynamic network slicing monetisation
  • Usage-based or event-based pricing models
  • Device lifecycle management as a managed service
  • Secure and scalable exposure of network APIs

In each case, the differentiator is not simply the network technology. It is the orchestration layer that determines whether services can be delivered securely, consistently and at scale.

Improving service quality and reducing churn

Monetisation and customer experience are increasingly inseparable.

Subscribers expect activation, onboarding and service changes to work immediately. They expect transparency into what they are entitled to access. Even minor friction, such as failed provisioning, inconsistent access to features, or delayed upgrades, can undermine trust and increase churn.

By aligning device intelligence with real-time entitlement control, CSPs can:

  • Reduce activation and provisioning failures
  • Ensure consistent feature enablement across multiple devices
  • Automatically adapt services based on network conditions
  • Proactively manage performance before issues escalate
  • Minimise support calls and operational costs

For example, when an enterprise application requests a temporary upgrade via Quality-on-Demand APIs, entitlement systems can dynamically apply a gold-tiered service profile to the subscriber. Similarly, when edge analytics detect sustained congestion in a particular cell, automated policy adjustments can prioritise premium traffic to preserve the quality of experience for enterprise customers

This capability shifts operators from reactive remediation to proactive assurance, directly improving both service quality and commercial resilience.

Enabling the API economy securely

As operators participate in initiatives such as the GSMA Open Gateway APIs, exposing standardized network APIs to developers and enterprise partners, control becomes even more critical.

APIs unlock monetisation potential. Entitlement ensures that potential is realised securely.

SIM-based silent authentication, quality-on-demand and device-status APIs all rely on real-time validation. Without a robust entitlement and device management framework, operators risk inconsistent execution, revenue leakage or increased exposure to fraud.

Edge analytics may surface opportunities for contextual offers or performance guarantees. However, unless analytics outputs are directly integrated with policy enforcement mechanisms, they remain advisory rather than actionable.

Connecting data insight to automated control is what transforms network intelligence into billable services.

Unlocking innovation on top of legacy systems

There is a common perception that enabling these new revenue models requires wholesale replacement of legacy OSS/BSS systems. In reality, operators can achieve this by modernising the control layer while integrating with existing infrastructure.

A real-time entitlement and device management platform can sit between network functions, OSS/BSS systems and device ecosystems, acting as the policy decision and enforcement point.

By taking this approach, CSPs gain the ability to launch new commercial models without extensive rearchitecture, stay aligned with evolving GSMA standards and OEM requirements, maintain compliance across multiple markets, reduce engineering overhead and accelerate time to market.

Turning intelligence into action

The telecoms industry has already made substantial infrastructure investments. 5G is deployed. Edge computing is expanding. Device ecosystems are evolving rapidly. Data volumes continue to grow.

Digital-native connectivity providers can introduce new offers in a matter of days. Enterprise customers increasingly expect on-demand, configurable services. Developers engaging with network APIs demand predictable, automated access to capabilities.

However, only the operators that combine network intelligence, device awareness and entitlement orchestration into a unified, real-time control framework will be positioned to capture the opportunities these network capabilities create. Those that continue to treat entitlement and device management as background utilities risk remaining infrastructure providers in a market increasingly defined by service agility. The opportunity to unlock new revenue models is already embedded within today’s networks. The differentiator will not be who collects the most data, but who can convert intelligence into action first

Learn more at motive.com

  • Data & AI