Our cover star Shadman Zafar, Founder & CEO of Vibrant Capital, is building a CIO-led model for enterprise transformation. Vibrant Capital is an operator-led investment and company-building platform focused on scaling AI in the real economy. “We don’t spray investments across hundreds of AI startups. We curate a portfolio with purpose – selecting companies that solve the real mission-critical problems CIOs face in scaling AI adoption.”
FNB: Redefining Data Science in Commercial Banking
We also hear from Yudhvir Seetharam, Chief Analytics Officer at South Africa’s First National Bank (FNB) on a data science journey characterised by curiosity, culture and the drive for a competitive edge. “Ours is a holistic approach focusing on the customer,” he explains. “Understanding the context of each customer journey and then using that context so that when we interact with you, we’re able to drive the right conversation with the right customer, at the right time, through the right channel and for the right reason. These ‘five rights’ make our interactions with clients more impactful.”
Virginia Farm Bureau: An Enterprise CIO’s Journey
Shifting focus to the world of insurance at the Virginia Farm Bureau, we spoke withan Enterprise CIO at a complex mission-driven organisation. As he approaches retirement, Patrick (Pat) Caine reflects on his career as a CIO and the centennial of an organisation renowned for resiliency, collaboration, commitment to a greater cause, diversity and service to its members. “In my role as CIO, I’ve always been that person who connects the dots between business needs and technology execution. Virginia Farm Bureau is digitally relevant, collaborative, and well‑positioned for the future.”
Mastercard: Protecting Trust in the Digital Economy
Michele Centemero, EVP Services at Mastercard Europe explains why promoting awareness, stronger collaboration and data-sharing, and continued innovation of payments ecosystems, will be critical in reducing the impact of scams and protecting trust in the digital economy. “The combination of AI, robust identity controls and open banking can help protect consumers from scams, whether across card and account‑to‑account payments or in fraudulent account openings.”
Thales on AI Security: How FinServ’s Budget Priorities Signal a Boardroom Shift
Todd Moore, Global VP – Data Security Products at Thales, reveals why making AI security a boardroom priority today, will help firms position themselves to capture competitive advantage, safeguard customer confidence, and define the future of secure innovation. “Balancing AI’s opportunity and risk means embedding security at every stage, from design to deployment and ongoing monitoring.”
Paymentology: The First Live AI-Agent Payment Is a Test for Credit Infrastructure
Thomas Benjaminsen Normann, Product Director at Paymentology, dissects the future for agentic payments and the progress still to be made. “Agentic payments demand something more granular: a clearer account of who or what acted, under what limits, and with what right to create a liability on the customer’s behalf.”
Also in this issue, we hear from Publicis Sapient, on why asset managers must redesign their enterprise for AI-driven decision intelligence; learn from Bitpace why the most resilient payments infrastructure will be the one with the most adaptability; rank the AI maturity of 12 of the largest payments networks in the latest Evident AI Index; and round up the key FinTech events and conferences across the globe.
Michele Centemero, EVP Services, Mastercard Europe on why promoting awareness, stronger collaboration and data-sharing, and continued innovation of payments ecosystems, will be critical in reducing the impact of scams and protecting trust in the digital economy
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As our world becomes faster, smarter and more interconnected, scammers are evolving in parallel, developing increasingly sophisticated ways to exploit people’s trust. By harnessing new technologies and behavioural insights, they are refining their methods to appear ever more credible and convincing.
While attacks on systems continue, today’s fraudsters are increasingly targeting people, often relying on psychological manipulation to achieve their goals.
Understanding Social Engineering
Many modern scams fall under the umbrella of social engineering,which isthe use of deception and emotional manipulation to influence a person’s behaviour.
In the digital world, cybercriminals use these tactics to build false trust, create urgency or fear, and ultimately trick people into sharing confidential information or taking actions that can cause financial harm to themselves or their employer.
Recent European industry data indicates that social engineering-related fraud and authorised push payments (APPs) – where victims are tricked into sending money to fraudsters posing as legitimate payees – now account for a growing share of overall scam losses[1].
This is directly impacting a growing number of consumers, with the majority of people saying they’ve experienced some form of scam or fraudulent attempt to capture their personal information highlighting why awareness and vigilance are critical for people of all ages.
Education is the First Line of Defence
Protecting consumers and businesses from malicious activity is a priority, and it starts with awareness. When people understand how scams work, they’re more likely to spot the warning signs before it’s too late and be empowered to protect themselves against fraudsters.
Three of the most common social engineering scams to watch out for are:
Imposter fraud – Criminals pose as trusted organisations (such as banks, retailers, or government bodies) to pressure victims into sharing personal or financial details. Research indicates over half (53%) of European consumers have been targeted via phone or voice call scams, with social media scams affecting around two in five people, and tech support impersonation tricking roughly one in three.*
Phishing – Fraudulent emails, texts, or messages that are designed to look legitimate, often urging immediate action like clicking a link or resetting a password, leading victims to disclose sensitive information or install malicious software. Nearly three in five (58%) have received phishing emails or fraudulent text messages (63%) and QR code scams are on the rise, impacting nearly a quarter of Europeans.*
Romance or honeypot scams – Scammers build emotional relationships over time, gaining trust before exploiting it for financial gain. These types of attacks are also widespread, with one in four people (24%) encountering fake profiles, requests for money, or online relationships that lead to financial exploitation. These scams hit younger generations hardest, with 40% of Gen Z and 35% of Millennials affected, compared with 21% of Gen X and 11% of Boomers.*
How Businesses Can Protect Consumers from Scams
With fraudsters increasingly using AI to commit more sophisticated, larger scale attacks, businesses and banks should also consider how they deploy technology to protect customers from bad actors.
The combination of AI, robust identity controls and open banking can help protect consumers from scams, whether across card and account‑to‑account payments or in fraudulent account openings.
Looking at identity controls specifically – take the example of continuous identity verification, a fraud prevention measure that verifies the user is who they claim to be throughout the entire lifecycle journey. This helps to prevent scammers from opening or taking over accounts to apply for credit, create ‘mule’ accounts or impersonate others.
Behavioural biometric data is often used as part of this and can be used to analyse how a user interacts with their device – from typing patterns to on‑screen movements – to flag unusual behaviour.
More in depth, AI powered transaction analysis can also help banks and financial institutions to stay ahead of payment threats. It provides banks with the intelligence needed to detect and stop payments to scammers, using AI and a network-level view of account‑to‑account transactions to enable intervention before funds leave an account.
Staying Ahead of an Ever-Evolving Threat
As social engineering tactics continue to evolve, staying ahead requires a combination of intelligent technology, consumer education, and proactive action from businesses and financial institutions.
While no single measure can eliminate risk entirely, greater awareness, stronger collaboration and data-sharing, and continued innovation of payments ecosystems will be critical in reducing the impact of scams and protecting trust in the digital economy.
*Source: This study was conducted by The Harris Poll on behalf of Mastercard from September 8 to September 25, 2025, among 5000+ consumers in the following European markets: EUR: France (n=1,005), Germany (n=1,002), Italy (n=1,016), Spain (n=1,005), UK (n=1,004)
Mastercard: Transforming the Fight Against Scams
Innovation – Our advanced AI-powered Identity insights examine digital footprints and assess unique patterns to detect risk and flag suspicious activity indicative of scams.
Collaboration – We collaborate across industries, partners and organizations worldwide to secure the digital ecosystem, ensuring payments are safe for all. Combating the growing threat of scams demands a collective effort.
Education – We work with and through our collaborators to provide knowledge and tools that help people protect themselves and their loved ones from scams, while also working to destigmatise the experience of being a victim.
$12.5bn in losses from U.S. consumer reported online scams in 2023
$486bn in global losses from scams and bank fraud schemes in 2023
22% YoY growth in U.S. consumer scam losses suffered in 2023
From sender to recipient, we vigilantly monitor accounts and transactions for any elevated scam risk
Identity insights – Provides actionable identity insights and risk scores for businesses to improve identifying their good customers from the scammers creating “mule” accounts or impersonating someone else with a false identity.
Transaction patterns – Flags suspicious activity across the money movement flow to prevent payments to scammers before it is sent through the real-time analysis of transaction elements.
Account confirmation – Enables account validation to confirm account ownership and validate identity details in real-time through our open banking capability, which draws on the safe exchange of consumer-permissioned data to facilitate frictionless and secure payments.
Hampshire Trust Bank (HTB) is using artificial intelligence (AI) to act faster on customer concerns. It is empowering its teams…
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Hampshire Trust Bank (HTB) is using artificial intelligence (AI) to act faster on customer concerns. It is empowering its teams to identify and respond quickly, whilst also meeting regulatory timeframes for handling complaints and supporting vulnerable customers.
Netcall: AI-Powered Sentiment
The specialist bank has worked with Netcall to deploy AI-powered sentiment analysis using Netcall’s Liberty Create platform. The solution reduces manual effort and improves operational efficiency by bringing customer emails from multiple mailboxes into a single interface. Incoming messages are automatically analysed to identify dissatisfaction, highlighting cases that may require faster intervention. This allows urgent cases to be prioritised, helping HTB to resolve issues before they escalate and improve the customer experience.
“Our AI-powered sentiment analysis solution rapidly processes vast amounts of email data. Its efficiency allows our team to focus on resolving customer enquiries and issues rather than sorting priorities. The streamlined process ensures swifter responses and better customer outcomes, upholding our reputation for exceptional customer service.” Ed Eames, Head of Customer Savings Operations at Hampshire Trust Bank.
The application was built by the Hampshire Trust Bank development team using Liberty Create. It worked closely with Netcall to integrate AI sentiment analysis into existing processes. Customer-facing teams were involved throughout to ensure the solution aligned with established workflows and regulatory requirements.
Customer Service Control
A key benefit of the approach is the level of control it gives internal teams. Keywords, sentiment thresholds, and classifications can be adjusted directly. This allows rapid refinement as customer behaviour changes or new regulatory considerations emerge, without waiting for development cycles.
“Liberty Create has enabled my development team to work with remarkable agility. The ability to rapidly create and refine applications to meet ever-evolving business needs has significantly enhanced our efficiency. This allows us to deliver a wealth of new features to end users and customers with speed. With the integration of AI, we’ve been able to advance our processes while ensuring exceptional customer service. Our Sentiment Analysis application launch is a prime example of this.” Trina Burnett, Head of Engineering at Hampshire Trust Bank.
The sentiment analysis system also supports automated and ad-hoc reporting. This provides a single source of insight into customer interactions and actions taken. This helps reduce manual effort, supports audit and compliance activity, and enables teams to continuously improve customer service operations.
“As scrutiny around customer experience and accountability increases across UK financial services, the ability to listen, adapt and respond at pace is becoming a defining capability for banks seeking to maintain trust and service standards,” said Alex Ballingall, Key Account Manager at Netcall.
“HTB’s approach shows how banks can use AI-driven insight practically. Turning customer communications into faster action without adding operational complexity,” Ballingall concluded.
About Netcall
Netcall is a leading provider of low-code and customer engagement solutions. A UK company quoted on the AIM market of the London Stock Exchange. By enabling customer-facing and IT talent to collaborate, Netcall takes the pain out of big change projects. It helps businesses dramatically improve the customer experience, while lowering costs. Over 600 organisations in financial services, insurance, local government and healthcare use the Netcall Liberty platform to make life easier for the people they serve. Netcall aims to help organisations radically improve customer experience through collaborative CX.
Dr. George Papamargaritis & Dr. Konstantia Barmpatsalou
Published
26 February 2026
Estimated Read time
4Mins
Obrela’s Dr. George Papamargaritis (EVP MSS) and Dr. Konstantia Barmpatsalou, (Blue Team Support Manager) on why embracing a risk-led cybersecurity model will leave financial organisations better positioned not just to meet regulatory requirements but to strengthen resilience, protect customers and uphold the trust that is so essential to the future of financial systems
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Cybersecurity in the financial sector was once viewed as a compliance-driven discipline. But as attackers have increasingly targeted institutions with sophisticated, persistent and often internally driven campaigns, it has become a strategic priority.
According to the Digital Universe Report H1 2025, financial services were the second most targeted industry globally, accounting for 19% of all observed cyberattacks. This reflects both the sector’s value to adversaries and the complexity of the digital ecosystems it now operates within.
Regulatory frameworks such as the FCA and PRA’s operational resilience rules, the EU’s Digital Operational Resilience Act (DORA) and NIS2 have strengthened baseline protections. However, the report’s findings demonstrate that regulation alone cannot deliver true cyber resilience. Institutions must adopt a strategic, risk-led approach that looks beyond compliance to understand real threats, behaviours and operational dependencies.
Tailored, Internal and Stealthier Threats
One of the most striking insights from the report is how targeted financial sector attacks have become. Industry-specific security risks now represent 32% of all incidents in the sector. This is an indication that adversaries are designing attacks using detailed knowledge of financial operations, from trading workflows to payment systems.
Internal activity is also a major concern. Suspicious internal activity accounts for 26% of detections across financial services, reflecting the frequency of compromised accounts, misused privileges and lateral movement. For a sector historically focused on defending the perimeter, this shift highlights the need for deeper visibility into user behaviour and identity-driven risks.
The wider threat landscape reveals adversaries are moving away from overt, signature-based attacks. In H1 2025, brute force activity made up 27% of global alerts, while vulnerability scanning accounted for 22% and known malicious indicators for 20%. Notably, direct malware payloads dropped to 0% of trending alerts, replaced by fileless techniques and living-off-the-land methods that bypass traditional defences.
For financial institutions, this is a challenge. Many compliance requirements still centre on endpoint protection, patching and malware controls. These will of course, remain important, but they cannot address threats that are increasingly behavioural, stealth-driven and identity-focused.
Operational Complexity
The financial sector’s cyber risk is intensified by its expanding operational footprint. Cloud adoption, open banking, digital identity models and extensive third-party ecosystems have all created new points of exposure. Financial services operate within a global digital infrastructure that is both vast and increasingly interconnected. This level of complexity cannot be effectively protected through compliance checklists alone.
Regulators are recognising these realities. DORA’s emphasis on ICT third-party risk, operational resilience testing and continuous oversight reflects the need for more proactive, intelligence-driven approaches. But DORA still only sets a minimum standard. True resilience requires institutions to move beyond regulatory expectations and embed cybersecurity into broader business strategy.
Strategic, Risk-Led Cybersecurity
A risk-led approach begins with understanding the threats that pose the greatest risk to operations and customers. Financial institutions remain priority targets for groups such as FIN7, TA505, Cobalt Group and various state-backed actors. Their tactics, such as credential harvesting, remote access tools, web-injection frameworks and lateral movement, are specifically designed to exploit the digital fabric of financial services.
This evolving threat profile puts identity and behaviour at the heart of cyber defence. With credential-driven and internal threats so prevalent, institutions must prioritise behavioural analytics, continuous authentication and zero-trust models that verify users and devices contextually rather than relying on static controls.
Strategic cyber resilience also needs to have continuous assurance. Traditional audits, annual testing and scheduled penetration exercises cannot keep pace with rapidly evolving threats. Leading institutions are shifting toward continuous control monitoring, automated attack simulation and persistent adversarial testing. These practices align with the Bank of England’s CBEST framework and demonstrate a sector-wide move toward ongoing, intelligence-led assurance.
Crucially, cyber risk must be treated as an operational issue, not just a technical one. Embedding cybersecurity into enterprise risk management, financial planning, product development and board oversight is essential. This integrated approach also mirrors the direction of FCA and PRA regulation, which increasingly emphasises governance, accountability, and resilience across the entire organisation.
Beyond Compliance
Financial services underpin national economies and public confidence. As digital ecosystems grow and adversaries become more sophisticated, the sector faces a dual challenge: meeting rising regulatory expectations while defending against complex, targeted attacks. It is clear that cybersecurity must evolve from compliance-driven activity to a strategic capability built on intelligence, continuous assurance and behavioural insight.
Institutions that embrace this risk-led model will be better positioned not just to meet regulatory requirements but to strengthen resilience, protect customers and uphold the trust that is so essential to the future of financial systems.
Dan Nichols, Chief Technology Officer at virtualDCS, on why cloud resilience in the financial services sector hinges on shared accountability and an assume-breach philosophy
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A powerful catalyst for transformation, the cloud is reshaping how organisations compete in the financial services sector. Beyond significant cost savings and flexibility, leaders are eager to unlock the potential of AI-driven insights, intelligent automation, and real-time business modelling. And, in a space governed so strictly by data sovereignty and privacy policies, the cloud’s ability to localise, encrypt, and control data has made it a key enabler of compliance and customer confidence.
But as threats become more frequent and sophisticated – with attackers now targeting shared platforms and partner supply chains – organisations can no longer rely on their own defences alone. For true digital resilience, shared accountability, collective readiness, and clear governance across every cloud touchpoint are equally non-negotiable.
All Eyes on the Money
The industry sits at a valuable intersection of data, technology, and finance. A combination that makes it uniquely attractive to attackers. It holds some of the world’s most sensitive data, directly underpins the flow of global capital, and operates through deeply complex and interconnected systems. With every integration increasing the risk of exposure. Ultimately, the attack motivation is as simple and relentless as it is in most sectors: monetary gain. Cybercriminals target institutions precisely because of the value at stake and the speed at which disruption translates to loss.
How the Threat Landscape is Evolving
Ransomware groups may see insurers and payment providers as high-yield targets. They understand even seconds of downtime can induce multi-million pound losses. Under pressure to protect customer trust and avoid regulatory penalties, some firms may choose to pay in order to restore their service quickly. This dangerous perception only encourages repeat targeting and paves the way for damage to spread even further. Yet it remains a common response tactic among many.
At the same time, the rise of supply chain and third-party attacks has made it possible for criminals to bypass even the most well-defended cloud environments. By exploiting shared platforms, managed service providers, and cloud-hosted applications, perpetrators can move laterally across multiple organisations at once, amplifying both the reach and impact of their attacks. In other words, infiltrating one vendor’s weakness can cripple an entire network in one carefully coordinated strike. And, since some firms may overlook the cloud’s shared responsibility model – presuming end-to-end security sits solely with their cloud provider – multiple blind spots can inevitably emerge, creating easy openings to exploit.
In an environment where boundaries blur and dependencies multiply, traditional perimeter-based defences are no longer enough. Hybrid and multi-cloud infrastructures demand continuous visibility, faster detection, and coordinated response across every partner and provider. The goal is not simply to prevent breaches, but to withstand and recover from them collectively. It’s about recognising that in today’s ecosystem, no financial institution is secure in isolation.
Inside the Ransomware Economy
Evolving beyond the scattergun attacks of the past, ransomware now operates as a professionalised, profit-driven ecosystem, where malicious actors collaborate, trade intelligence, and lease attack tools much like legitimate software vendors. The rise of ransomware-as-a-service (RaaS) has even lowered the barrier to entry, giving less skilled affiliates access to ready-made payloads and automated encryption kits in exchange for a percentage of the ransom.
What makes it especially destructive is the precision and psychology behind the attacks. Rather than randomly striking, attackers conduct weeks of reconnaissance – learning behaviours, studying employee hierarchies, and identifying systems most critical to operations. They often infiltrate through phishing emails or compromised credentials, quietly moving laterally through the network to gain elevated access. Once embedded, they disable defences, exfiltrate sensitive data, and target backup repositories before finally encrypting production systems.
At that point, the goal shifts from technical control to financial coercion. Victims are locked out of their systems and presented with a ransom note demanding payment, sometimes in cryptocurrency, in exchange for a decryption key. Increasingly, the threat includes public exposure of stolen data – a tactic designed to pressure leadership into paying to protect their reputation and customer trust. Even when ransoms are paid, recovery is rarely clean: data may be incomplete, corrupted, or resold on the dark web, and repeat targeting is common once an organisation is identified as a payer.
It’s this blend of stealth, strategy, and human manipulation that makes ransomware so difficult to defend against. By the time the encryption begins, attackers have already spent weeks ensuring recovery options are limited. This background isn’t designed to scaremonger, but to highlight why resilience must start long before an attack ever reaches the endpoint.
The Foundations of Ransomware Resilience
Ransomware resilience isn’t achieved through a single product or policy – it’s the outcome of strategic, technical, and cultural alignment. Financial institutions, in particular, must approach it as a continuous process of readiness: Anticipating compromise, containing impact, and restoring normality quickly and transparently:
Assume-Breach Philosophy
The first step is shifting from a defensive mindset to an assume-breach philosophy. In practice, this means recognising that even the most sophisticated systems can and will be breached – and building architectures and response strategies designed to limit damage when this happens. It’s a pragmatic approach, grounded in the reality that attackers are increasingly sector agnostic. No organisation is too small or too secure to be targeted, but the financial sector remains a favourite because it offers both high disruption value and potentially significant monetary reward.
Building meaningful resilience, therefore, demands layered defence and disciplined execution. The goal is to slow attackers down at every stage – detecting them early, limiting lateral movement, and ensuring business continuity when systems are disrupted. Behavioural analytics and continuous monitoring can surface and neutralise subtle anomalies that would otherwise go unnoticed – such as phishing, spear phishing, and malware, with email still the number one entry point for ransomware.
Zero Trust & MFA
Meanwhile, zero trust policies and multi-factor authentication methods add a second layer of protection, blocking unauthorised access even if credentials are compromised.
When incidents do occur, a well-practised response framework ensures action is fast and coordinated, minimising disruption across critical systems, with the ability to switch to secure replica environments to keep operations running while remediation takes place. Secure, immutable, air-gapped backups underpin it all, providing a safety net that guarantees recovery can begin from a clean and uncompromised state.
Human readiness is equally critical. Technology can contain an attack, but only people can recover from one effectively. Regular simulation exercises, incident rehearsals, and cybersecurity awareness training help teams respond calmly and cohesively, transforming response from reactive to instinctive. This operational maturity is reinforced by strong governance. Frameworks such as DORA, NIST, and ISO 27001 provide the structure to align technical teams, compliance leads, and executive decision-makers around shared resilience goals. When combined with skilled practitioners and clear accountability, they embed security into ‘business as usual’ – moving resilience from a strategy to a sustained organisational capability.
Why Multi-Layered Backup is Critical
When ransomware strikes, the speed and integrity of data recovery determine whether disruption lasts minutes or days – and whether the impact cascades through wider global markets. As the last and most decisive line of defence when every other control fails, it’s also fundamental to customer trust and compliance. Yet too often, backup is treated as a static safeguard rather than a dynamic resilience layer.
Since modern ransomware often seeks out and encrypts traditional backups first, a single backup copy or centralised repository is no longer sufficient. True resilience today depends on a multi-layered approach – combining offsite or cloud-diverse storage, immutable data copies that cannot be altered or deleted, and isolated environments to protect against lateral movement.
How frequently these backups are tested is equally important. Too often, financial institutions only discover weaknesses when recovery is already underway, at which point strategies can’t be magically strengthened, and it becomes a race against the clock to minimise downtime and reputational fallout. Regular, automated recovery testing changes that dynamic. It not only confirms that files can be restored, but provides verifiable assurance that systems come back online in the correct order, data dependencies remain intact, and teams have the muscle memory to act quickly and confidently when the worst happens.
The Power of Shared Accountability
In a digital economy so deeply interconnected, no organisation operates in isolation. This is especially true in financial services, where supply chains and service providers form the backbone of day-to-day operations. While this interdependence is a strength in many ways, it also means resilience is no longer defined by how well a single institution can defend itself, but by how effectively every partner in its ecosystem upholds their part of the security chain.
This is where shared accountability becomes critical. It recognises that cloud providers, managed service partners, and financial institutions each have distinct but complementary roles to play in securing data, systems, and infrastructure. When accountability is clearly defined – and when partners collaborate rather than operate in silos – visibility improves, incident response accelerates, and the risk of systemic failure decreases.
Shared accountability also extends beyond contractual obligation. It’s about building a culture of collective readiness: sharing intelligence, rehearsing joint incident scenarios, and supporting smaller or less-resourced partners to raise their security baseline. The result is a unified entity capable of anticipating, absorbing, and recovering from disruption together.
Looking Ahead
To view cyberattacks as inevitable might seem pessimistic to some, but it’s an unfortunate truth that no amount of investment can eliminate risk entirely. In an era where threats are growing in both scale and sophistication, readiness becomes the true differentiator – particularly in such a high-stakes sector. For financial institutions, that means embedding security into culture, strengthening connections across supply chains, and continually testing their ability to withstand and recover as a united ecosystem. Only then can resilience become a strategic advantage rather than a defensive necessity, and unlock the cloud’s transformative potential with absolute confidence.
Ben Goldin, Founder and CEO of Plumery, explores the key banking trends for 2026 – from fraud and digital assets to stablecoins and AI applications
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As we head into the second half of the decade, several emerging trends will come to the fore in 2026. The interconnectedness among these trends is also noteworthy. Artificial intelligence (AI) and progressive modernisation act as common threads.
A strong current throughout 2026 is the shift from customer-first banking to human-first banking. This relates to the concept of ethical banking. It focuses on creating financial services that have a positive social and environmental impact.
Human-first banking aims to get even closer to the customer by understanding their actual human needs, rather than just consumer needs. For example, a bank should be acting as a coach to improve a customer’s financial health, not solely as an advisor on which products they should buy. Banks can build trust in a digital world through tailored and empathetic interactions, effectively simulating the experience customers formerly had with their personal banker.
To attain that level of hyper-personalisation, banks will need to be capable of processing vast amounts of transactional data, which can only be accomplished by deploying AI and big data tools. This requirement, in turn, will turbocharge progressive modernisation, another trend that has been bubbling under the surface for the past few years.
Traditional banks are using progressive modernisation to deal with legacy infrastructure that is not fit for purpose in a digital-first, AI-driven world. Instead of a big bang replacement of core banking systems, which is risky and can take years, banks are creating change from within existing architecture. Banking is leveraging technologies that support a multi-core strategy. With this approach, banks can add new cores for specific products that require greater agility and innovation. Modern cores are necessary for deploying the latest AI and big data tools because they provide a unified, real-time data foundation to deliver hyper-personalisation.
Fraud Threats
Fraud will remain a top concern throughout 2026. Adversaries use AI to expand the range of techniques, such as impersonation scams and identity theft, as well as accelerate and scale fraudulent activity.
According to the UK Finance Half Year Fraud Report 2025, £629.3 million was stolen by criminals in the first six months of this year, and there were 2.09 million confirmed cases across both authorised and unauthorised fraud. Card not present cases rose 22% to 1.65 million and accounted for 58% of all unauthorised fraud losses.
However, the good news is that there was a 21% increase in prevented card fraud in the first half of 2025. The £682 million which was stopped from being stolen is the highest-ever figure reported.
To combat fraud, new and improved tools to help banks identify, verify and onboard customers will come to market in 2026. The move away from paper-based identity (ID) and widespread adoption of digital ID will play a key role in the fight against fraud. Hence the UK government’s recently announced plans to roll out a new digital ID scheme.
In addition, I expect to see a fundamental shift in fraud detection using real-time behavioural analytics, data analytics for proactive risk identification, and other applications of AI and machine learning in this space.
Digital Assets and Stablecoins
Digital ID verification is also essential for fighting fraud in the digital assets and stablecoins space. Another hot topic at several banking and payments industry conferences last year.
In 2026, digital assets and stablecoins will become much more mainstream. Banks have left the sidelines and are now actively engaged with running pilots. For example, in September a consortium of nine European banks, including CaixaBank, ING and UniCredit, announced an initiative to launch a euro-denominated stablecoin.
Central banks and regulators are developing a comprehensive agenda for digital assets. Banks will need to blend traditional fiat currencies and assets with their digital counterparts. This trend is also driving a progressive modernisation approach, as legacy core banking systems weren’t designed to manage digital assets, nor do they support moving money via blockchain-based rails. I expect to see more banks looking to deploy a multi-core strategy where digital assets are managed and stored elsewhere, but they can still provide a seamless and unified experience to customers.
AI
Last year, I predicted that the industry would adopt a ‘meet-in-the-middle’ approach to AI, with banks beginning to uncover the real value that the technology can deliver. I also predicted consolidation, recalibration and stabilisation in the market.
GenAI Banking Applications
My predictions held true, by and large. In 2025, institutions explored what is possible, relevant and achievable within the banking context, then specifically for each individual institution within its legacy architectures and technological environments.
This trend will evolve into more practical actions and initiatives over the next 12 months to provide greater clarity around where GenAI shines versus where it’s not applicable.
To gain clarity, it’s important to understand the difference between AI and GenAI. The latter is built on stochastic principles, which uses probability to model systems that appear to vary in a random manner. This means that the same input could potentially generate different outputs – this isn’t acceptable for automated financial operations, which requires much more determinism. Hence, I believe that GenAI will be used chiefly in scenarios where there’s human intervention.
One area where GenAI is applicable is in conversational applications. For example, banks will begin launching more interactive user interfaces. Customers will be able to interact with the bank as they would a human. Moving beyond simple, frequently asked questions to actual actions.
GenAI in the Back Office
Similarly in the back office, banks can leverage GenAI to provide guidance to their employees and accelerate certain tasks. Using the technology to improve efficiency and help staff do more will have a positive impact on customer experience. Processes will take much less time.
It will also help to bring unbanked segments or non-standard customers, which are difficult and costly to onboard because they require a bespoke assessment, into regulated financial services. Applying GenAI can make the bespoke process much more efficient by providing data-driven insights to support faster and smarter decision-making. This will make it much cheaper to serve these segments. Including smaller and medium-sized enterprises, which will drive financial inclusion and improve customers’ financial health.
Ben Francis, Insurance Lead at Risk Ledger, on navigating cyber threats by reinforcing security from the inside out
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Cyber insurance has evolved from a straightforward risk transfer mechanism into an integral component of enterprise risk strategy. As a result, the conversation has shifted beyond simply securing coverage to embracing three foundational elements: transparency in risk exposure, accountability for security measures, and active collaboration throughout the digital ecosystem.
Rather than asking ‘are you covered?’, the more pertinent question has become ‘can you demonstrate measurable risk reduction?’. Insurers and insureds alike are recognising that what matters now is how well an organisation understands and manages its digital exposure, especially across its extended supply chain. Recent data reveals that 46% of organisations experienced at least two separate supply chain-related cyber incidents in the past year, a clear sign that exposure often lies beyond direct control.
From Risk Transfer to Risk Visibility
In recent years, the cyber insurance market has matured significantly. Once viewed as a reactive safety net to cushion the financial impact of attacks, it is now becoming a proactive tool for managing and mitigating risk. This shift is partly driven by insurers, who increasingly expect and work with organisations to demonstrate strong security practices and a nuanced understanding of their threat landscape, including risks deep within their digital supply chains; an area where many businesses still fall short.
At the same time, the industry faces a growing challenge from systemic cyber risk within their portfolios, as many businesses rely on the same cloud providers, payment systems and digital platforms, increasing the chance of a single point of failure. Insurers must gain visibility into how policyholders are connected, not only to suppliers but to each other. Tools and frameworks that map and monitor these interconnections will be essential to avoid underestimating the wider impact of seemingly isolated cyber events.
Mapping Beyond Third Parties
It is no secret that cyber attackers often target the weakest link in a supply chain. These are not always direct suppliers, but fourth, fifth or even sixth-tier vendors that have indirect but critical access to systems and data. Unfortunately, many organisations lack visibility beyond their first tier, creating blind spots that attackers can easily exploit. From an insurance perspective, this presents a clear challenge. If an organisation cannot account for who it is connected to, it cannot adequately quantify its risk and neither can its insurer. Mapping these extended connections is more than just a technical exercise; it means actively practiced risk governance and responsibility. Insurers increasingly want to know how their policyholders are identifying and managing indirect dependencies, particularly in sectors like financial services and retail where disruption can ripple across entire markets.
Collaboration as a Risk Strategy
One of the more underappreciated aspects of cyber resilience is the role of peer collaboration. Unlike physical incidents, cyber threats rarely exist in isolation. A single compromised vendor can impact multiple organisations simultaneously, a fact that has been highlighted by high-profile supply chain attacks such as SolarWinds and MOVEit.
As a result, businesses need to think beyond their own perimeters and adopt a more collective mindset. This includes building relationships with industry peers, sharing threat intelligence and participating in sector-wide initiatives aimed at improving visibility and preparedness.
In highly regulated sectors, such as insurance, this collaboration is increasingly being encouraged by oversight bodies. Frameworks like the Digital Operational Resilience Act (DORA) in the EU and initiatives from the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) in the UK are pushing for more transparency around third-party risk. In this context, openness is no longer optional; it will be a regulatory expectation.
For insurance providers, greater collaboration between policyholders also means better data on emerging threats and more accurate portfolio management. For businesses, it offers a chance to anticipate vulnerabilities that may not yet have hit their own networks but are affecting others in their industry.
Proactive Transparency Builds Trust
Organisations that take a proactive, transparent approach to cyber risk management are more likely to secure cover and potentially favourable terms, not just in terms of premiums, but also in access to additional services such as forensic support, incident response sources and legal counsel.
Demonstrating a mature cyber posture is not about claiming perfection. No organisation is immune to breaches. What insurers are looking for is evidence of a structured approach: the existence of incident response plans, robust governance, effective supply chain risk management, and above all, an honest view of risk.
A Shift in Mindset
Ultimately, our understanding of cyber insurance must keep evolving. It should not be treated as a simple checkbox exercise, but as a collaborative relationship between insurers and the organisations they support – one built on shared insight, clear communication, and a drive for continuous improvement.
The organisations best equipped to navigate today’s threats will be those that prioritise transparency. Not only does it lead to stronger protection, but it also builds a culture of accountability that reinforces security from the inside out.
The Financial Transformation Summit (FTS), presented by MoneyNext, took place June 18-19 2025 at London’s ExCeL Centre, Royal Victoria Dock. With over 2,000 attendees, 300+ speakers, and 400 roundtables, it stood out as one of the most immersive and interactive events in the financial services calendar.
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FinTech Strategy hit the conference floor at the heart of the action delivering insights from experts across Banking, Insurance, Wealth, and Lending at Financial Transformation Summit (FTS).
Financial Transformation Summit attendees from banking, insurance, wealth, lending, fintech, consultancy, and regulatory sectors convened for two days packed with keynotes, panel talks, immersive demos, and networking among 60+ exhibitors and startups.
Co-located streams – Banking, Insurance, Wealth, and Lending part of themed zones– meant that ticket-holders could explore adjacent sectors fluidly across a guiding theme: culture, collaboration, and customer centricity driving tech adoption and transformation.
Programme Highlights
Keynotes & Panels
1. Data Silos & Cross‑Institutional Collaboration
A panel featuring senior leaders from EVLO, Aon, Schroders, and Brit Insurance tackled how institutions – despite collectively spending over $33 billion annually on data – still struggle to collaborate due to privacy concerns and regulation. Innovative solutions included federated learning, anonymised client IDs and consent-backed APIs.
2. Digital Insurance via Wallets
Anna Bojic (Miss Moneypenny Technologies) unveiled a fresh take on insurance – embedding policy and claim data into Apple/Google Wallets. The idea: dynamic customer interaction directly from smartphone wallets, enhancing real‑time engagement and retention.
3. ESG Economics & Market Reality
Marc Kahn (Investec) challenged ESG orthodoxy, urging firms to emphasise human and planetary wellbeing – beyond purely financial returns – to capture stakeholder trust and sustainable growth.
4. People & Psychological Safety
Kirsty Watson (Aberdeen Group) and Vikki Allgood (Fidelity International) underlined that technological investments are futile without organisational design and psychological safety. Allgood cited a McKinsey study revealing only 26% of leaders build teams with a sense of safety – a critical step toward innovation.
5. Human‑Centred AI
Monica Kalia (Planda AI) championed AI that models individual financial contexts – recognising diversity within demographic cohorts and personalizing services accordingly.
Roundtable Experiences at FTS
At the event’s heart were the TableTalk roundtables – 400+ small-group sessions, each led by a subject-matter expert. These were limited to six participants each, enabling deep, peer-led discussions on themes like:
AI in risk and compliance
Open banking integration
ESG data standards
Cyber resilience
Change management and culture adaptation
Attendees consistently praised their interactive nature – far removed from the stage‑focused “listening” format often critiqued at other conferences.
Demonstrations & Exhibitor Showcase
Over 60 exhibitors presented tech-driven innovations: Generative AI, open‑banking APIs, ESG reporting tools, embedded finance solutions, and more. A few standouts were:
CRIF highlighted AI-powered credit scoring with ESG overlays – promising dynamic risk assessments backed by sustainability data
Emerging FinTechs demoing AI compliance engines, digital wallet insurance packaging, and data-sharing platforms
Hylanddemonstrated the intuitive end-user experience of its Hyland Content Innovation Cloud™ and showed how easy it is to configure, tailor and deploy solutions that can empower key stakeholders across any business
The demo zone allowed engaging, hands-on exploration and real-time Q&As; it complemented the content with practical insights.
Standout Themes & Strategic Insights
1. Tech is Not Enough Without Culture
Recurrent messaging emphasised that culture, trust, governance, and psychological safety are foundational – not secondary – to digital initiatives. Technology alone won’t deliver transformation without a people-first mindset.
2. Cross‑Sector Data Collaboration
Despite heavy investment, institutions still operate in silos. Shared, secure infrastructure and regulatory-aligned frameworks are being prototyped, but broad adoption remains a work in progress.
3. AI-as-a-Personalisation Backbone
AI is shifting from automation to empathy. Organisations showcased tools to hyper-personalise offers yet maintain privacy and inclusion – moving beyond outdated demographic frameworks into genuine behavioural understanding.
4. Embedded Finance & Digital Wallets
Insurance via wallet applications and embedded finance models point to seamless customer journeys – less app hopping, more value delivered at the point of need.
5. Rebalancing ESG & Profit Metrics
Speakers emphasised integrating ESG factors into performance metrics – not just for compliance, but as an operative advantage anchored in long-term stability and stakeholder trust.
Who Should Attend FTS Next Year?
Ideal for:
Transformation and change leaders
CTOs, CIOs, and Heads of Innovation
Data and AI strategists
Operational and HR leaders focused on culture
FinTech innovators and solution providers
If you’re crafting digital transformation strategies, an attuned leader in financial services, or a consultant embedding tech in legacy environments, this summit provides rich, actionable content.
Expect next year’s event to build on this foundation:
More AI-specific tracks, possibly Generative AI streams
ESG deep-dives with case studies on implementation
Expanded regulator involvement around data governance and cross-border compliance
FTS: Final Verdict
Overall, the FTS 2025 delivered on its brand promise:
Interactive and inclusive: 400 roundtables empowered voices across levels.
Cross‑sector learning: Banking, Insurance, Wealth, and Lending streams offered both breadth and depth.
Insightful keynotes: Big ideas on AI, ESG, data-sharing, and culture were well-explored.
Real-world relevance: Exhibitor demos connected theory with practice.
Networking with purpose: Opportunities to engage, learn, and collaborate were abundant.
The Financial Transformation Summit struck a compelling balance between big-picture vision and granular, execution-level insight. It emphasised that while technology enables; culture, customer centricity and collaboration drive real progress. The format – with its roundtables, demos, and keynotes – offered a dynamic platform for knowledge exchange.
If you attended, chances are you left with practical next steps. If you didn’t, you missed one of the most interactive, future-focused events shaping financial services transformation today.
FinTech Strategy speaks with Jonas von Oldenskiöld, Head of Partnerships at Qover, about the future for the insurance industry
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Financial Transformation Summit 2025 EXCLUSIVE
At Financial Transformation Summit, Jonas von Oldenskiöld, Head of Partnerships at Qover, spoke on a panel (alongside peers from Davies Group, Accenture, Superscript and YuLife) entitled ‘Bridging the Gap: How InsurTech is Reinventing Traditional Insurance Processes’.
Following the panel, we spoke to Jonas to find out more…
Hi Jonas, tell us about your role at Qover?
“I’m the Head of Partnerships at Qover. We are focused on embedded insurance. We try to enable that for a lot of different players in the markets. Everything from motor insurance, SMEs, going the whole way down to simple things like classes[1] such as travel, trying to be the enabler between the typical risk carrier and the distribution platform.”
You spoke on a panel at the Summit about InsurTech innovation. Give us an overview of your thoughts…
“It was a very interesting group of people on the panel coming from different angles across the industry. And the key things for me were around where InsurTech needs to go now and how it enables insurance companies at this point in time. The common understanding was that we, the InsurTechs, come from being disruptors to being more of a force into them where we can plug in and help them to change a little bit the behaviours that are currently going on. Being that catalyst in the organisation and helping them to drive innovation. Because I think a lot of large organisations have realized that innovation cannot be driven by a single hidden team somewhere, it needs to be driven from a business perspective.”
Why is this an exciting time for Qover?
“I think there are many reasons. Of course, you cannot be at an event like this without speaking about AI and the opportunity that gives to us. Also, we’re seeing a generational shift. The industry needs to get ready to service a completely different type of customers going forward and that will drive a lot of exchanges we’ll see in the next couple years.”
What other trends are you seeing across the Financial Services landscape? What will be important for you and your customers?
“I think a key one is to be able to navigate the future role of AI regulation. That will be very interesting to see what opportunities are there and what opportunities would be possible to use. More importantly, I think it is taking data from something, using data from something that is good to have, to really put it in the forefront of the operation to start planning your business process from a data perspective. This is the data that we need to have in order to deliver a good product rather than having data as the outcome of the whole process. You have set up and try to do something from that perspective. So, we need to turn the table on that.”
What other pain points your customers are experiencing that you need to address? What are they asking you for help with? How are you meeting the challenge?
“They particularly need help with the UX and how to deliver the product. I think the underlying product itself doesn’t change so much, but it’s a lot about the delivery, making sure that it actually does get delivered at the point in time that we like to call events driven. So, for us it is distributing insurance when you have a life event, if that is having a child, buying a car, buying a house or whatever it might be, data can help us to drive that. So, for us it’s very much around the delivery rather than the product underneath.”
Tell us about a recent success story…
“We’re very proud that we now have several new motor programmes in place where we have been working with large motor organisations that have realized that they’re not only selling a car, they’re selling a means of transportation and convenience, which also then includes insurance across that whole journey. We recently announced partnerships with both Volvo and BMW. And we have more in the pipeline. So, I think that has been a great success where large established industries have realised they need to go further in order to have that UX design.”
What’s next for Qover? What future launches and initiatives are you particularly excited about?
“In 2025, our focus is on expanding into more new verticals. We are involved in driving that engagement to see where we can expand. We started traditionally with a lot of the travel organisation and bike providers. We’re now working with neobanks[2] , traditional banks and the motor industry. I also see more opportunities in areas like utilities, in SME supporting functions, everything from accountancy to data provision and being a software provider. These expansions will be the goal over the next 24 months.”
Why do you think the evolution of collaboration between industries and InsurTechs is set to continue? What are you excited about?
Partnerships is one of the key things changing the insurance industry. We still have some very large players around. They’re fulfilling their function, and they do it very well. But in order for them to adapt into the new situation, partnerships are important. You always need to be able to work at scale, which is important for them. Of course, with a partnership you lose a little bit of control compared to acquiring something or developing it yourself. But on the other hand you win on the speed to market and potentially also on the cost side. So, for me, the winners will be the ones that can handle partnerships in the right way. And at the end of the day, a partnership is a relationship. You can have as many contracts as you want, but it comes down to people.”
Why Financial Transformation Summit? What is it about this particular event that makes it the perfect place to embrace innovation? What’s the response been like for Qover?
“We get a lot of good feedback and the great thing with events like this is that you have the chance to do networking both informal and formal. You’re having a formal agenda but also have a chance to rotate around. I always make sure to join the sessions and round tables. It has been interesting to speak to peers across the industry. It’s a good way of getting away from the desk and finding some new inspiration.”
Embedded insurance orchestrators… We’re creating a global safety net with insurance,
empowering people to live life to the fullest.
Qover was founded in 2016 by Quentin Colmant and Jean-Charles Velge. From the very beginning, our co-founders had a clear vision of the future of insurance: a simple, transparent and accessible service across borders.
Through embedded insurance, we can create a global safety net that protects everyone, everywhere. To that end, our embedded insurance orchestration platform enables any company to harness the power of technology to embed insurance as a native component of or add-on to their core product or service.
In doing so, embedded insurance becomes a powerful tool for businesses to enrich their value proposition, enable their success and care for their community.
Digital DNA – Exploring core infrastructure, platform strategies, and foundational technologies.
Embedded Intelligence – AI, machine learning, data strategies, and real-time analytics.
Beyond Fintech – Partnerships between fintechs and other sectors like retail, health, and climate.
Governance 2.0 – Regulation, digital identity, privacy, and ESG compliance.
Day three featured more impactful sessions across all four pillars, offering attendees more valuable insights and strategies for innovation.
Highlights from Key Sessions at Money20/20 Europe:
How to Create and Leverage FinBank Partnerships
The discussion focused on the evolution and success of FinTech partnerships with banks. Key points included the shift from transactional partnerships to more collaborative, value-driven relationships, emphasizing joint KPIs and product creation.
Alex Johnson, Chief Payments Officer, Nium
“You really have to differentiate. You really have to stand out for a bank to say, ‘Yeah, I like what you offer enough to go through, six months of onboarding.’ Dare I say, maybe more.”
John Power, SVP, Head of JVs & AQaaS, Fiserv
“The legacy system, it’s a fact of life. They’re there. They’re pervasive. They’re going to be here for a long time, and banks historically have made huge investments in those platforms and systems. So I think both the challenge for the for the bank and the opportunity for the FinTech is, how do you at the front end of those legacy systems develop new products that can scale and that you can bring cross border easily and readily.”
“It really is cutting the line to be able to deliver opportunity for customers and to be able to expand propositions for new customers.”
“The economic development supply chains shifting to low to middle income countries are incredibly important right now, and cross border payment rails have not been good in low middle income countries.”
Where Fintech goes Next: Tapping into Platforms and Verticals
The discussion centred on the democratisation of financial services through embedded finance. The panel emphasised the importance of data quality, personalisation, and strategic partnerships in delivering seamless financial experiences – ultimately enhancing customer satisfaction and improving business efficiency.
“Embedded finance is going to be defined by region and use cases.”
Amy Loh, Chief Marketing Officer – Pipe
“Small businesses don’t want to manage their business through a bunch of different tools that are stitched together. They’re looking to platforms to do everything for them and keep high end services.”
“Most platforms or merchants out there trying to diversify revenue, and they will get auxiliary revenue, or maybe get primary revenue through FinTech activity.”
The Neobanks Strike Back
In a dynamic exploration of neobanking’s evolution, Ali Niknam revealed bunq’s remarkable journey from a tech-driven startup to a sustainably profitable digital bank. By leveraging AI across every aspect of their operations, bunq has transformed traditional banking, reducing support times to mere seconds and creating a hyper-personalised user experience. Niknam emphasised the power of user-centricity, showing how innovative features like simple stock trading and multi-language support can democratise financial services.
The bank’s strategic approach – focusing on user needs rather than investor expectations – has enabled them to expand thoughtfully, with plans to enter the UK and US markets. By embracing technological change and maintaining a relentless commitment to solving real customer problems, bunq exemplifies the next generation of banking.
Ali Niknam, Founder & CEO, bunq
“Somewhere in the 70s, we let go of the gold standard, and now currencies are basically floating. The only reason why a dollar or a euro is worth what it’s worth is because of trust and perception. Philosophically, it’s very logical that we have found another abstraction layer by introducing stablecoin, which is not much else than a byte number that has a denomination currency as a backing asset that itself doesn’t have anything as a backing asset. A lot of people might ask, ‘Why would you need a stablecoin? We have euros. I go get a coffee, pay with Apple Pay or cash.’ But there are many countries on this planet where the local currency is not stable. If your country has an inflation rate of 30,000% like Zimbabwe, you would really love to use a different currency. The US dollar has been the currency of choice, but as a normal person, you cannot access the US dollar. A US dollar stablecoin that you can access by simply having a mobile phone – that’s going to be transformational for large groups of people.”
Innovating When Regulation Can’t Keep Up: Lessons from NASA
Lisa Valencia covered an array of topics, from her 35 year career at NASA and Guinness World Record to the rise of private entities like SpaceX, which has launched 180 missions this year, and the increasing role of public-private partnerships in space exploration. The speaker also touched on international collaborations, particularly with the European Space Agency and the Italian Space Agency, and the potential for space tourism and colonization of the moon.
Lisa Valencia, Programme Manager/Electrical Engineer – Pioneering Space, LC (ex NASA)
“Back in the day, NASA got 4% of the national budget. Now it’s down to just 0.1%, so we’ve had to get creative with private partnerships. SpaceX is the perfect success story. They came to us in 2007 needing money after some rocket mishaps, and look at them now! From my balcony, I see their launches every other day. They’re planning 180 launches this year alone.Talk about a return on investment!”
“We’re planning to colonise the South Pole on the moon. The idea is to extract water and hydrogen from the regolith—both for living there and for fuel.”
Scaling Internationally in 2025: Funding, Innovating, and Breaking into New Markets
The conversation focused on the growth and strategy of fintech companies, particularly those with a strong presence in Europe and the US. The panel featured Ingo Uytdehaage, CEO and co-founder of Adyen, and Alexandre Prot, CEO of Qonto. Both leaders expressed a preference for organic growth over acquisitions, emphasizing the importance of scaling efficiently before pursuing an IPO.
Ingo Uytdehaage, CEO and co-founder of Adyen
“I think an important part of scaling a company is not just thinking about your product, but also considering the markets you want to address, and how you ensure you become local in each country.”
“We realised over time that if we really want to bring the customers, we need to have the best licenses to operate. A banking license gives you a lot of flexibility.”
“Being independent from other companies, other financial institutions, that gives you flexibility to build what your customers really want.”
“I think it’s very important, also in Europe, that we continue to be competitive. If you think about regulations and AI, we shouldn’t try to do things completely differently compared to the US.”
Alexandre Prot, CEO of Qonto
“We need to be very strict about tech integration and avoiding legacy which slows us down.”
“We still need to scale a lot before we have a successful IPO. A few team members are working on it and getting the company ready for it. But, the most important thing is just scaling efficiently in the business, and maybe an IPO would be welcome in a couple of years.”
Putting The F in Fintech
The panel discussion focused on the role of women in FinTech based on personal experiences.
Iana Dimitrova, CEO, OpenPayd
“At times, being underestimated is helpful, because if you’re seen as the competition, driving an agenda is becoming more difficult. So what I found, actually, over a period, is that bringing your emotional intelligence, leaving the ego outside of the outside of the room, and just focusing on execution is is incredibly helpful.”
Megan Cooper, CEO & Founder, Caywood
“The moment we start defining ourselves as like a female leader or a female entrepreneur, you almost kind of put yourself in a bit of a box. And so I think just seeing yourself on an equal playing field and then operating it on an equal playing field and interacting in that way is quite advantageous.”
“We can’t just want diversity and hope it happens. We actually have to be intentional about creating it.”
Valerie Kontor, Founder, Black in Fintech
“Black women make up 1.6% over the FinTech workforce, but when we look at the financial reality of black women by the age of 60, only 53% of black women have enough money in their bank account to retire. We need to start marrying people in FinTech and the people that we need to serve.”
Money20/20 Europe 2025 closed its doors but the next edition of the conference will return to Amsterdam from June 2–4, 2026, promising to continue the tradition of shaping the future of financial services…
InsurTech Insights Europe 2025: A Transformational Gathering for the Future of Insurance
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InsurTech Insights Europe 2025, held on March 19-20 at the InterContinental London – the O2, reaffirmed its status as the premier conference for insurance technology professionals across the continent. Drawing more than 6,000 attendees from over 80 countries, the event brought together C-level executives, startup founders, investors, and tech leaders. They explored the evolving future of insurance powered by innovation and digital transformation.
Key Themes
With seven stages and over 400 speakers, the conference agenda was packed with compelling keynotes, forward-looking panel discussions, fireside chats, and practical workshops.
The overarching theme of the 2025 edition was crystal clear: artificial intelligence (AI) is no longer a futuristic concept, it’s the driving force behind today’s insurance innovation. Topics like automation, generative AI, claims transformation, underwriting analytics, embedded insurance, cyber security, and ESG all reflected a dynamic industry poised for rapid acceleration.
A Focus on Leadership & Diversity
One of the standout sessions was the panel discussion titled “The ROI of Gender Diversity: Breaking the Glass Ceiling for Women in Leadership”, held on the Purple Stage. Featuring high-level voices from Solera, unlock VC, and AXA XL, the panel addressed the often-overlooked yet crucial importance of gender diversity in executive roles. The discussion didn’t stop at raising awareness; it presented measurable business outcomes tied to diverse leadership and called for action to foster inclusivity across all levels of the industry.
Complementing this session was “The Women in Insurance Power Group Meet-up”, a networking event held at the Sky Bar on the 18th floor. Attendees not only connected over lunch but were also invited into an exclusive WhatsApp group, encouraging long-term collaboration and support among female leaders and allies in the space.
The Innovators Hub and the ITI Marquee: Where the Future Was Born
A major addition to this year’s conference was the debut of the ITI Marquee. A vibrant, purpose-built zone dedicated to showcasing bold ideas and startup brilliance. This space housed the Innovators Hub, which included its own dedicated Innovator’s Stage. Here, early-stage ventures and InsurTech pioneers pitched their solutions to panels of VCs, corporate innovation leads, and fellow founders.
This setting offered more than exposure, It cultivated real-time connections between startups and investors, giving many smaller players their first shot at meaningful partnerships or funding opportunities. The diversity of ideas, from AI-powered claims processors to data-driven risk models for climate insurance, reflected the industry’s hunger for next-gen solutions.
Keynote InsurTech Highlights
One of the most talked-about moments of the event came from Daniel Schreiber, CEO and Co-Founder of Lemonade, whose opening keynote explored how AI can dramatically enhance customer experience in insurance. He challenged the audience to rethink not just how insurance is sold or serviced, but why it’s offered. And how technology can transform its social impact.
Another crowd favourite was the session on “The Path to Embedded Insurance”, which unpacked how insurance products are increasingly being bundled into digital ecosystems like ecommerce platforms, mobility apps, and smart home technologies. This wasn’t just a hype piece. Real-world case studies from European neobanks and auto insurers illustrated how embedded models are already driving customer growth and retention.
Among the compelling keynotes on the Main Stage, Sofia Kyriakopoulou, a Fintech Strategy AI Champion and Group Chief Data & Analytics Officer at SCOR, revealed how GenAI innovation at one of the world’s largest reinsurers is transcending the realm of proof of concepts to become fully productive.
InsurTech Deep Dives: AI, Data & Digital Claims
Sessions throughout the week made it clear that AI is at the forefront of virtually every area of insurance operations. Whether it was applied in predictive underwriting, fraud detection, or personalised customer engagement, companies are looking to AI not just for marginal gains but foundational transformation.
A standout workshop on AI in Claims Automation included live demos from startups using computer vision and NLP to automate damage assessment. Meanwhile, a session on Data-Driven Underwriting shared how insurers are replacing traditional risk proxies with real-time data streams, from wearables to smart meters.
Cybersecurity was another hot topic, with insurers discussing how to build resilient cyber products in the face of increasing digital threats and regulatory complexity.
Global Meets Local: The Power of Diversity
Although a European event at heart, the conference had a distinctly global flair. Speakers came from the U.S., Singapore, Brazil, South Africa, and the Middle East. They brought diverse perspectives on shared challenges such as climate change, digital regulation, and consumer trust.
Simultaneously, European startups shone on stage. Companies from the UK, Nordics, DACH, and Benelux presented innovative, often niche solutions for localised market challenges—from parametric crop insurance to real-time mobility coverage.
Trade Exhibition & Brand Visibility
The exhibition floor was a hive of activity, featuring booths from established players like Munich Re, Swiss Re, Guidewire, Duck Creek, and Cognizant, alongside vibrant startup showcases. Product demos, swag giveaways, and live challenges kept engagement high and made it easy for brands to stand out.
The conference proved to be a golden opportunity for brand elevation, allowing companies to position themselves as thought leaders or rising disruptors in front of an incredibly curated audience.
InsurTech Insights Europe: The Verdict
The closing remarks from Kristoffer Lundberg, CEO of InsurTech Insights, captured the spirit of the event:
“It’s a privilege for us to gather together the sharpest minds in the industry to discuss the role of AI in insurance. The direction and impact of these technologies will shape the space for decades to come.”
Indeed, InsurTech Insights Europe 2025 wasn’t just a conference, it was a strategic gathering. A melting pot of ideas and a launchpad for the next generation of insurance products and platforms. Attendees walked away not just with new business cards, but with fresh ideas, collaborative leads, and the motivation to drive innovation within their own organisations.
As the insurance industry continues to evolve amid mounting global challenges and rapidly advancing tech, this event served as a timely and energising reminder… The future is not something to wait for—it’s something to build, together.